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Questions ?

What is Biodynamics

A holistic approach to living things, considering the plant in its environment in its relations with the soil, the air, the cosmos and other plants and animals. Biodynamics means working on the balance of our vines for a better balance of our wines.

Vegan wine?

It is a wine without product of animal origin for the whole process of transformation and dressing ...

to know more  

 

Buy your wine

1. Delivery

- Why do I still have to wait for my delivery?
Our delivery times are 2 to 10 days, the tracking of your package is precise and you are regularly informed of the status of your order by email.
To offer you the best of France, we store our bottles directly in the cellars of Château Les Graves de Viaud, then they are the ones who send you your bottles reserved in your name.
Your package is repaired to measure at a very economical price, so we have chosen to save money, to dispense you with personalized boxes, tissue papers and other packaging, pleasant of course, but neither really necessary nor very ecological. Your order is operably packaged (in black to protect it from light) without rustling, logo, box or paper bags: here only the BOTTLE you have chosen counts. We worked HARD to bring it to you, delivered to your door, at the best possible price!
IN CASE OF A WAITING OF +15 DAYS, PLEASE CHECK THAT YOUR PACKAGE IS NOT WAITING AT THE POSTAL BEFORE CONTACT US TO TRIGGER A "TRACKING" ALERT.
Our company is on a human and family scale sometimes small setbacks can occur
The delivery times indicated when you place your order are understood in working days (working days for the Xpress, delivery possible on Saturdays) and for an order before 12:00. Orders made after 12 noon will usually be processed the next day.

2. QUALITY

- My BOTTLE has a defect?
Our BOTTLES are patiently selected and checked. We also want to offer you excellent value for money and regular promotions. It is possible that a defect is beyond our control, we are sincerely sorry. Please take a picture of it and send us your comment to boutique@lacolombine.fr, it helps us to improve, to improve our service. Depending on the analysis of the defect, we will offer you a total or partial refund in the form of a GIFT VOUCHER.

3. PAYMENT

- What are the payment methods ? Do you take the checks?
Currently, you can pay by Credit Card or Paypal account on our site. We do not accept bank checks, transfers or payment upon receipt.

4. CONTACT

- How can I contact you?
If you have not found the answer to your question, do not hesitate to contact us by email at boutique@lacolombine.fr
Our customer support will be happy to answer them within 24 hours :)

 

 For general sales conditions